Privacy Policy for TheAceAndEmber

Information We Collect

We collect a combination of personal and non-personal information that enables us to deliver refined, personalised hospitality experiences and to operate our luxury Australian restaurant and social poker evenings effectively.

How We Use Your Information

Your personal information is used solely for purposes relevant to your engagement with our restaurant, social poker evenings, and associated hospitality experiences. We may use your information to:

• Process and manage table reservations, including confirmations, reminders, and follow-up communications
• Register your attendance and preferences for offline poker nights and social poker tournaments, ensuring experiences remain purely recreational and free from real-money gambling
• Respond to private event, corporate dinner, networking, and celebration enquiries, including preparing tailored proposals and event briefs
• Provide guest support, respond to questions, and handle feedback or concerns about your dining or entertainment experience
• Send curated communications such as menu highlights, seasonal experiences, poker event announcements, and VIP invitations, in line with your preferences and applicable laws
• Personalise elements of your online experience, including content, recommendations, and offers
• Improve our website, bookings journey, guest services, and operations by analysing aggregated usage trends
• Support internal reporting, planning, and service quality initiatives
• Comply with legal obligations, regulatory requirements, and reasonable requests from law enforcement or authorities where applicable

We do not use your personal information for purposes unrelated to your relationship with TheAceAndEmber without your consent, unless required or authorised by law.

Data Security & Storage

We implement advanced security measures and best practices designed to protect your personal information against unauthorised access, misuse, alteration, or disclosure. Our approach includes:

• Using secure systems, networks, and hosting providers with strong security controls
• Applying access controls so that only authorised team members and service providers can access personal information relevant to their role
• Employing password policies and other authentication measures to protect internal systems
• Maintaining policies and procedures that guide staff on the responsible handling of personal and confidential data
• Reviewing our security measures regularly in light of evolving threats and industry practice

All personal data we collect is securely stored within Australia, unless otherwise expressly communicated to you. While we take reasonable steps to safeguard your data, no method of transmission or storage can be guaranteed as completely secure. If you have specific concerns about the security of your information, you are encouraged to contact us via our Contact Us page.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support a seamless, premium browsing experience that reflects the standard of hospitality offered at TheAceAndEmber. These technologies help us to:

• Remember your preferences, such as language or previously viewed pages, to make subsequent visits more intuitive
• Enable essential site features, including navigation, reservation flows, and secure areas
• Analyse website performance, identify issues, and optimise responsiveness and loading times
• Understand how visitors interact with our content, events, and calls to action
• Support tailored content and hospitality-focused marketing, where permitted by law

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may impact the performance or availability of some features, including our reservation and enquiry experiences. For more detailed information about how we use cookies, please refer to our Cookie Policy.

Sharing & Disclosure of Your Information

We respect the trust you place in us and do not sell or rent your personal information. We may share your information only in limited circumstances, including:

• With trusted third-party service providers who support our operations, such as reservation platforms, email and SMS communication tools, website hosting, analytics services, and event management systems
• With hospitality, culinary, or event partners as necessary to deliver a specific experience you have requested, such as a curated private function or collaborative event, and only to the extent required
• With professional advisers, such as legal, financial, or compliance advisers, where reasonably necessary for our business operations
• Where required or authorised by law, regulation, court order, or a lawful request from a government authority
• Where disclosure is reasonably necessary to protect the rights, property, or safety of TheAceAndEmber, our guests, team members, or the public

When we share personal information with third parties, we require them to handle the information in accordance with strict confidentiality obligations and appropriate security standards, and only for the purposes we specify.

Guest Rights & Choices

We value transparency and your control over how your personal information is used. Subject to applicable Australian privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections or updates if your information is inaccurate, incomplete, or out of date
• Request deletion of your personal information, where it is no longer required for the purposes for which it was collected and we are not legally required to retain it
• Withdraw your consent to specific uses of your information, such as marketing communications
• Object to or restrict certain types of processing, where permitted by law
• Update your marketing preferences, including opting out of promotional messages, newsletters, or event announcements

To exercise any of these rights or to make a privacy-related request, please contact us using the details in the Contact & Policy Updates section below or via the Contact Us page. We may need to verify your identity before actioning certain requests to protect your information and our guests.

Third-Party Links

Our website may contain links to external websites, platforms, or services, such as reservation tools, social media channels, partner venues, or content from collaborators. These websites are not operated or controlled by TheAceAndEmber.

We are not responsible for the privacy practices, security standards, or content of third-party websites. When you follow a link to an external site, you should review the privacy policy and terms of that site before providing any personal information or engaging with its services.

Your use of any third-party website is at your own discretion and is governed by the terms and policies of that third party, not this Privacy Policy.

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or how we manage your personal information, our dedicated privacy team would be pleased to assist.