1. Introduction
These Terms and Conditions set forth the rules and expectations for guests, diners, and attendees at our luxury Australian restaurant and exclusive offline poker nights. By making a reservation, registering for a poker evening, attending a private function, or otherwise visiting TheAceAndEmber, you agree to comply with these Terms and Conditions, alongside any additional policies communicated at the venue or during the booking process.
These terms are intended to preserve the refined, welcoming, and secure environment that defines TheAceAndEmber, and to ensure that every guest enjoys a premium hospitality experience centred on gourmet Australian cuisine and social, non-gambling poker entertainment.
2. Venue Usage Policy
TheAceAndEmber operates as a private, upscale venue specialising in gourmet Australian cuisine, social poker evenings (without any real-money gambling), and elegant events. Access to the venue is at the discretion of management, and all guests are expected to respect our staff, fellow patrons, property, and surroundings at all times.
All guests must act in accordance with our code of conduct, which includes:
- Maintaining a respectful and courteous attitude towards staff and other guests
- Adhering to any seating, dress code, and behavioural guidelines provided by the venue
- Refraining from disruptive, aggressive, offensive, or unsafe behaviour
- Complying with all applicable Australian laws and local regulations, including responsible alcohol consumption
Management reserves the right, at its sole discretion, to refuse entry or service, or to require any guest to leave the premises where behaviour is inconsistent with our standards, appears unsafe, or otherwise detracts from the experience of other guests.
3. Poker Events Disclaimer
Our poker nights and tournaments are curated as strictly social activities that form part of our broader hospitality and entertainment offering. There is no financial betting, wagering, or gambling of any kind associated with our poker evenings at TheAceAndEmber.
Participation in poker events is exclusively for entertainment, social engagement, and friendly competition. Chips, points, or rankings used during play have no cash value and cannot be exchanged for money, prizes of monetary value, or any form of financial reward. Guests must not introduce private side-bets, cash pools, or any other activity that could be construed as gambling.
By joining any poker night or social tournament, you agree to:
- Participate solely for recreational purposes and not for financial gain
- Follow the rules, etiquette, and direction of our hosts and event staff
- Refrain from collusion, cheating, or unsporting conduct
- Comply with all venue policies throughout the event
TheAceAndEmber may modify, suspend, or cancel any poker evening or tournament where it believes, in its sole discretion, that guest safety, comfort, or legal compliance may be at risk.
4. Reservation & Booking Terms
Table reservations, poker night registrations, and private function enquiries must be made using accurate and current contact details. By submitting a booking request through our website, by phone, or in person, you warrant that the information you provide is true, complete, and not misleading.
Bookings are only confirmed once you receive explicit confirmation from TheAceAndEmber, which may be provided via email, SMS, phone, or other written confirmation. Provisional or unconfirmed enquiries do not guarantee availability.
No-shows and late cancellations impact our ability to offer a premium, well-paced dining and entertainment experience. As such:
- No-shows or cancellations made within the timeframe specified at the time of booking may incur a fee at the restaurant’s discretion
- For certain dates, group sizes, or special events, we may request a deposit or credit card pre-authorisation
- We may adjust seating times, table allocations, or event participation where operational needs require, while always seeking to honour your reservation as closely as possible
Please review any specific booking conditions communicated when reserving your table, registering for a poker evening, or enquiring about a private function. For questions about your reservation, please reach out via our Contact Us page or speak directly with our reservations team.
5. Private Functions & Group Events
TheAceAndEmber hosts bespoke private functions, corporate dinners, executive networking events, birthdays, anniversaries, and VIP social evenings. Due to the personalised nature of these occasions, all private events and group bookings require a tailored agreement between you and the venue.
Such agreements may include, but are not limited to:
- Minimum spend requirements or set menu selections
- Guest list confirmation and final numbers by an agreed deadline
- Specific timings for use of private spaces and event flow
- Approval of any external suppliers, entertainment, or styling
- Payment schedules, cancellation terms, and applicable fees
Management reserves the right to decline or cancel private bookings that do not align with the standards, ambience, or operational requirements of TheAceAndEmber. Where possible, we will work collaboratively to adjust event details so they remain harmonious with the venue’s luxury, intimate atmosphere.
To discuss a bespoke private event, please submit an enquiry via our Events or Contact Us pages so that our events team can assist you.
6. Health, Safety & Accessibility
TheAceAndEmber is committed to the highest standards of health and safety, in line with applicable Australian legislation and best practice for premium hospitality venues. This includes strict adherence to food safety regulations, the responsible service of alcohol, and the provision of a safe environment for all guests and team members.
To help us deliver an exceptional and comfortable experience, we ask that you:
- Notify our team in advance of any dietary requirements, allergies, or intolerances
- Advise us of any accessibility needs, including mobility, sensory, or other specific requirements, so we can make reasonable accommodations
- Follow all safety instructions provided by staff, particularly in emergency situations
- Consume alcohol responsibly and respect any decisions made by our staff to refuse service in accordance with responsible service obligations
While we take comprehensive precautions to uphold health and safety, guests remain responsible for behaving in a way that supports a secure and comfortable environment for everyone present.
7. Intellectual Property
All content and materials made available on or through the website https://theaceandember.com and at TheAceAndEmber venue, including but not limited to branding, logos, editorial photography, videography, copywriting, menu descriptions, design elements, layouts, and other visual or written assets, are the exclusive property of TheAceAndEmber or its licensors.
Unless expressly authorised in writing by TheAceAndEmber, you must not:
- Copy, reproduce, adapt, modify, publish, distribute, display, or transmit any part of the website or its content
- Use our name, branding, or imagery in a way that suggests endorsement, partnership, or affiliation without our prior consent
- Exploit any content for commercial purposes or incorporate it into other websites, platforms, or materials
Limited sharing of publicly accessible pages of the website via social media or personal messaging is permitted, provided such sharing is fair, accurate, non-misleading, and does not damage the reputation or distinctiveness of TheAceAndEmber.
8. Limitation of Liability
While TheAceAndEmber strives to deliver exceptional, carefully curated dining and entertainment experiences, we cannot guarantee that every aspect of your visit, event, or interaction with our online content will be uninterrupted, error-free, or entirely free from change.
To the maximum extent permitted by Australian law, TheAceAndEmber, its owners, directors, employees, and affiliates are not liable for any indirect, incidental, consequential, or special loss or damage arising out of or in connection with:
- Your attendance at the venue, participation in poker evenings, or involvement in private events
- Changes to menus, event formats, seating allocations, or availability
- Any interruption, delay, or inaccuracy relating to online information, including website content, event listings, or booking tools
- Third-party services or suppliers engaged in connection with your visit or event
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies that cannot be lawfully excluded under the Australian Consumer Law or other applicable legislation. Your statutory rights remain unaffected.
If you have concerns about any aspect of your experience, we encourage you to speak with our team promptly so we can address the matter with care and discretion.